Every answer has a source. Every source is yours.
The AI helpdesk that answers from your documentation, checks every answer before sending it and hands over to your agents when it isn’t sure.
50 free requests, no credit card. Hosted in Germany (EU).
- Web widget
- Messenger
- Slack
- Zendesk
- WhatsAppsoon
It only knows what you teach it.
Import your website, your documents or your Zendesk help centre, or write articles yourself. If the answer isn’t in that content, Klarodesk doesn’t answer.
- WebsiteUp to 50 pages read, robots.txt respected.
- DocumentsPDF, Word or CSV, split into passages.
- LanguagesThe AI replies in the customer’s language, even when the article is written in another one.
Automatic. Not unchecked.
Every request gets a confidence score and a decision you can review. You set the threshold, and the kill switch sends everything to your agents in one click.
| Time | Ticket | Channel | Request | Confidence | Decision |
|---|---|---|---|---|---|
| 14:02:13 | #1042 | Widget | I’m not getting the password reset email | 94% | Sent |
| 13:58:40 | #1041 | Parcel arrived damaged, I want a refund | 41% | Handed to an agent | |
| 13:51:02 | #1040 | Messenger | Where can I find my March invoice? | 88% | Sent |
| 13:40:19 | #1039 | Slack | Change my delivery address | 91% | Sent |
| 13:12:00 | — | All | Kill switch turned on by the admin | — | AI paused |
Your agents pick up where the AI stops.
A handed-over request reaches the right team with what the AI read and tried. Nobody starts from scratch, neither your agent nor your customer.
- RoutingThe detected category sends the request to the right team, then to the least busy agent.
- CustomerOn the widget, Messenger and email, they get a holding message in their language.
- ContextConfidence score, sources the AI read and the answer it held back, ready to reuse as a draft.
- AlertThe agent is notified by email and push notification.
Live before the end of the afternoon.
- Pick your industry19 templates: categories, AI instructions and starter articles.
- Add your contentImport your website or your documents.
- Paste one line on your siteOr connect your mailbox, Messenger, Slack or Zendesk.
<!-- before </body> --> <script src="https://app.klarodesk.com/api/widget/YOUR_CHANNEL/widget.js"></script>
19 industries ready to install
Pay for AI volume. Not for seats.
Unlimited users and channels from Team. A request handed to an agent without an AI answer isn’t counted.
The same volume on Intercom Fin: about $594 in AI resolutions, plus seats.
Try it free- Unlimited users
- Every channel, Zendesk included
- Answers checked before sending, handover to your agents
- Knowledge base and 19 industry templates
- Dashboard, costs and audit log
- Public API (OAuth 2) for your tools
- Widget in your colours, no Klarodesk branding
Need more one month? A pack of 200 requests for €33, valid for 12 months.
Above your quota, requests go to your agents: never a surprise bill.
Enterprise on quote: unlimited volume, SLA, dedicated infrastructure. Email us
| Plan | AI requests / month | Price / month incl. VAT | Per request | Users |
|---|---|---|---|---|
| Solo | 100 | €19 | €0.190 | 1 |
| Duo | 250 | €39 | €0.156 | 2 |
| Team | 600 | €79 | €0.132 | Unlimited |
| Pro | 2,000 | €199 | €0.100 | Unlimited |
| Growth | 7,500 | €499 | €0.067 | Unlimited |
| Business | 30,000 | €1,399 | €0.047 | Unlimited |
One request = one conversation the AI answers, follow-ups included. Prices include VAT.
Compared, limits included.
Prices checked in October 2026, excluding tax for competitors. The full comparison also covers Freshdesk, Crisp and HubSpot.
| Criterion | Klarodesk | Zendesk | Intercom |
|---|---|---|---|
| Billing model | not per agent or per resolution | + per AI resolution | + per AI resolution |
| Every answer checked before sending | second model and confidence threshold | ||
| Data hosting | EU depending on plan | EU as an option | |
| Phone | no voice line | ||
| Integrations and public API | from Team, 5 native channels, no marketplace | 1,500+ apps | 400+ apps |
Frequently asked questions
How is the price calculated?
By the number of requests the AI handles: from €19 a month incl. VAT for 100 requests (Solo) to €1,399 for 30,000 requests (Business). No per-agent or per-resolution pricing: users and channels are unlimited from Team. Requests handed straight to an agent aren’t counted. You get 50 free requests when you sign up, with no time limit.
Can the AI say anything to my customers?
No. It only answers from your content, and a second model checks every answer. Below your confidence threshold, the request goes to an agent.
Do I need to be technical?
No. A setup assistant walks you through it: industry, first channel, knowledge base. The widget installs by pasting one line of code on your site.
Is my data safe?
It’s hosted in Germany (EU), encrypted with AES-256 at rest, and never used to train general-purpose AI models. Subprocessors outside the EU are listed in our privacy policy.
What if I want to stop it all?
The kill switch sends every request to your agents straight away. No commitment, cancel any time.
Which languages does the AI answer in?
The ones you choose. It answers in the customer’s language, even when the source article is written in another one.
Can we connect Klarodesk to our own tools?
Yes, from the Team plan: a REST API secured with OAuth 2 gives access to tickets, contacts, the knowledge base and settings. Each application gets its own permissions, and the documentation is public.
Why Klarodesk rather than Zendesk or Intercom?
Every answer is checked before it goes out, data is hosted in the EU and there’s no per-agent pricing. Our comparison also lists what Klarodesk doesn’t do yet.
Let the AI answer the repetitive questions. Keep your agents for the rest.
50 free requests when you sign up, every feature included. No credit card.